Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Diana Manole

Diana Manole

October 4, 2024

5  out of  5
rating by Diana Manole
"Since I join State Farm I am very happy with the insurance ,I don't need to worry for any surprises like other insurance companies. The staff is very professional and always helpful, specifically Tom Houlihan. I will gladly refer any of my friends, family to by insurance from State Farm.They go extra mile all the time. Thank you State Farm."
Profile photo of Ezekiel Jackson

Ezekiel Jackson

September 4, 2024

5  out of  5
rating by Ezekiel Jackson
"Really great custmer service! Very nice folks"
We responded:
"Thank you Ezekiel for taking the time to share your experience with us and others. We strive to make each interaction for auto, home or life insurance something that leaves people feeling appreciated and heard. Please call on us at anytime for anything you may need, or have questions about. Thanks again!"
Profile photo of Allison Barnett

Allison Barnett

August 27, 2024

5  out of  5
rating by Allison Barnett
"Great customer service! Super fast help and great employees! Shout out to Amy Perlman for being so educated and helpful!!! Anything I needed she was there to help!"
We responded:
"Allison, thank you for such a complimentary review of Amy and our office. We love it when our customers have had a great experience with us. It's the purpose for what we do. We appreciate the opportunity to work with you and thank you for your business! Call us anytime for anything. "
Profile photo of United Hearts

United Hearts

August 26, 2024

5  out of  5
rating by United Hearts
"We have had 3 different homes and multiple autos insured with Tom since 2005 and he and Stephanie have always been so very quick and helpful with all our needs, transitions and claims. We are very grateful for all their assistance these past almost 20 years that included navigating auto insurance with 4 teen drivers! I highly recommend Tom and his team! Kathy S."
We responded:
"Kathy, y'all are near and dear to us! We so appreciate your support of this agency and your willingness to allow us to help you with your auto and home insurance. Navigating teen drivers is certainly a challenge, but we've been able to work through it together. We love being part of your team. Thanks for being part of ours. We are thankful for you!"
Profile photo of Whitney Bonk

Whitney Bonk

August 8, 2024

5  out of  5
rating by Whitney Bonk
"I recently purchased renters insurance at Tom Houlihan’s agency and had a fabulous experience. The process was quick and easy. They even went above and beyond by calling to make sure I had received everything in the mail. I had the pleasure of speaking with Daniel and Monica who both were so kind."
We responded:
"Whitney- I really appreciate your kind words for our agency, specifically Daniel and Monica. Both of them work very hard to provide a level of service that’s worthy of your trust. We appreciate you choosing us for your renters insurance and hope you’ll call on us for any other needs you may have. "
Profile photo of Daniel Craig

Daniel Craig

August 7, 2024

5  out of  5
rating by Daniel Craig
"Fantastic customer service. This team is always there when we need them"
We responded:
"Daniel, I love your comments. Thank you for recognizing our team in this way. We work really hard to deliver top notch service, each and every time. It sounds like we succeeded! Thanks for your business and for your trust in us. We appreciate you!"
Profile photo of Yan S

Yan S

July 25, 2024

5  out of  5
rating by Yan S
"I’ve had the pleasure of working with Stephanie at Tom Houlihan's Office for over 4 years now, and I can’t say enough good things about her! From the very beginning, Stephanie has been attentive, knowledgeable, and incredibly patient. She took the time to explain all my policy options in detail, ensuring I felt comfortable and informed every step of the way. She always responds promptly, which has been greatly appreciated. I highly recommend her services!"
We responded:
"Thank you Yan for your review! I love it when our customers feel they have received attention to their concerns with a personal touch. Stephanie strives to do that with each interaction. We want to treat others the way we would like to be treated. I'm thankful you have felt that way. Please call on us anytime, for anything. "
Profile photo of Larry Brownlee

Larry Brownlee

July 17, 2024

5  out of  5
rating by Larry Brownlee
"Tom has been my agent for many years and I have used State Farm for almost 50 years! Tom and his staff are very proactive and have worked with me to customize my policies to meet (and not exceed) my needs."
We responded:
"Larry, every agent dreams of having a customer like you: someone who is involved and proactive about their needs and coverage, and who is receptive to conversations from me and my team about areas of concern. We strive to be informative, without being pushy about products you don't need. We recognize that you can make decisions for yourself. Our goal is to make sure you have good information. Thanks for being receptive to us and to trusting us to serve you and Barbara. We appreciate you. "
Profile photo of Mom

Mom

July 15, 2024

5  out of  5
rating by Mom
"Great people. Very knowledgeable and friendly. Gave me what I wanted and needed. Cars and house in one bundle with over a $1000 in savings yearly. Best decision I’ve ever made. Check your insurance policies yearly. I didn’t but Amy checked my old policy and did them better. Thanks"
We responded:
""Best decision I've ever made" WOW! That's high praise! I love that your experience was SO good. We're open to conversations about your cost and coverage whenever it's good for YOU - so don't hesitate to let us know when you would like to speak. We will be calling on you from time to time to notify of items we see. THANK YOU for your decision to become part of our agency. Our mission will be to affirm that decision at each renewal. Call us anytime, for anything!"
Profile photo of Mak Rvr

Mak Rvr

July 14, 2024

5  out of  5
rating by Mak Rvr
"An amazing team to work with. Highly recommend."
We responded:
"Mak- we appreciate your business and your compliments! Thank you for trusting in us and our team!"
Profile photo of Edmund Ilczuk, Jr

Edmund Ilczuk, Jr

July 8, 2024

4  out of  5
rating by Edmund Ilczuk, Jr
"Very prompt. And efficient in helping their customers fully"
We responded:
"Thanks Edmund! We appreciate your business and your willingness to share your experience with others!"
Profile photo of Caleb Tallant

Caleb Tallant

June 27, 2024

5  out of  5
rating by Caleb Tallant
"I had a great experience with Amy getting my 1979 VW Rabbit insured. She was very helpful with any questions I had and provided great customer service."
We responded:
"Caleb - we are honored to count you among the customers we serve here. I'm not surprised that your experience was excellent. Amy provides that kind of service to everyone. Please don't hesitate to call us anytime for anything!"
Profile photo of Brenda Fanning

Brenda Fanning

June 27, 2024

5  out of  5
rating by Brenda Fanning
"Caring, helpful team dots all the Is and crosses the Ts, for an excellent experience."
We responded:
"Brief and to the point! I like your review Brenda. We strive to do it right every time. I'm really happy that we got it right for you, and that you are among our great customers. Thank you Brenda! "
Profile photo of Seba Baker

Seba Baker

June 27, 2024

5  out of  5
rating by Seba Baker
"Amy & Monica made my experience with State Farm so painless and actually very pleasant!! I initially had my reservations about the company but these two phenomenal women at State Farm debunked any bad ideas I had about the company. I usually don’t write reviews but this review was well needed. Thanks ladies!!"
We responded:
"Dixie, This review really makes me smile. To have made an opinion on you as you describe above is a true testament to Amy and Monica's desire to help and serve others. They ARE phenomenal because they work very hard to assure our customers have a unique experience. Thank you for allowing us to work with you and for trusting us to serve you. "
Profile photo of Brian Long

Brian Long

June 25, 2024

5  out of  5
rating by Brian Long
"Just recently renewed my life insurance policy. They worked quickly and made it the easiest renewal policy I’ve ever had, also very friendly to work with."
We responded:
"Brian, we really appreciate your comments about your experience with us. We strive to provide each customer with an experience worthy of telling others. Thank you for doing that. We want to grow with great families like yours and your review helps us to achieve that goal. We look forward to serving you for a long time!"
Profile photo of Julia Gonzalez Varela

Julia Gonzalez Varela

June 20, 2024

5  out of  5
rating by Julia Gonzalez Varela
"so kind Monica is super helpful and nice"
We responded:
"Julia, we appreciate your willingness to let others know about your experience. Monica works hard to make sure she treats others the way she wants to be treated. Each time on the phone or in person, you'll get that kind of service. Thank you for giving us the opportunity to work with you. We look forward to a long relationship. "
Profile photo of Cindy Lord

Cindy Lord

June 15, 2024

5  out of  5
rating by Cindy Lord
"I’ve been with Tom Houlihan’s Insurance for over 25 years now. They’ve given me top notch service throughout. I’ve had multiple policies over the years including my home, personal umbrella, life insurance, disability insurance and numerous cars. I totally recommend them."
We responded:
"Cindy- I take this as high praise from someone who seeks and deals with customers all the time. If we’re making an impression on a person who deals in customer satisfaction, that makes me very happy. Thanks for trusting us to serve you all this time. We don’t take our commitment lightly, and we are honored to serve you and your family. Thank you!"
Profile photo of Loretha Williams

Loretha Williams

June 11, 2024

5  out of  5
rating by Loretha Williams
"I’ve been a customer of Tom Houlihan State Farm Agency for over 30+ years. His staff is very professional and knowledgeable. A special shout out to Amy P for all your help!! If you are looking for ANY insurance needs, please consider them. As their slogan states: Like a good neighbor, State Farm is there."
We responded:
"Loretha- I can’t tell you how much we appreciate having you as an auto and home customer for so many years. You are valued and appreciated and we are thankful for your kind words. Please call on us anytime, for anything!"
Profile photo of L

L

May 24, 2024

5  out of  5
rating by L
"Amazing customer service! I love Amy! She goes above and beyond to help in every way possible. Thanks guys!"
We responded:
"Thank you for your remarks about Amy! She works very hard to deliver the kind of service you experienced, and she takes great pride in it! We appreciate you and your trust in us! Thank you!"
Profile photo of Carol Searing

Carol Searing

May 17, 2024

5  out of  5
rating by Carol Searing
"Tom and his team of professionals are great to work with - very friendly and knowledgable. They helped me to get the most out of my policies and explained in detail all of the different types of coverage."
We responded:
"Carol, we are honored to have you as a customer and appreciate your business. We strive to make your experience remarkable. Thank you for trusting us! Please call us anytime for anything!"
Profile photo of Tori Lostumbo

Tori Lostumbo

May 13, 2024

5  out of  5
rating by Tori Lostumbo
"They are absolutely so amazing and helpful here and super responsive! I've had a lot of things come up in life this year and every time I have needed something whether it was help, assistance or updating things... they have been so on it and helpful! So happy to have them! Great team!"
We responded:
"Hey Tori! Thank you for taking the time to post a review of your experience with us. We strive to make each and every experience worthy of a review like yours. I'm thrilled that you've had great experiences with us, and look forward to many more in the future!"
Profile photo of Sandy Wang

Sandy Wang

May 11, 2024

5  out of  5
rating by Sandy Wang
"We've been with Tom Houlihan insurance for a very long time and it has always been a pleasure interacting with their team. Stephanie S is friendly and quick to respond to requests. She is a gem!"
We responded:
"Sandy- I agree with you about Stephanie! She works hard to make each customer feel appreciated and attended to. She takes pride in what she does because she hopes each customer feels like you do! Thank you for your business, your trust in us and for allowing us to serve you!"
Profile photo of m schaller

m schaller

May 7, 2024

5  out of  5
rating by m schaller
"Tom Houlihan State Farm is a wonderful agency! The staff are super professional, knowledgeable, polite and kind. It is like speaking with your good friends from the community. Absolutely like a good neighbor!!!!"
We responded:
"Mark, thank you for your kind words and feedback. We always want to treat our customers the way we want to be treated. You are a good friend from this community and we're honored to serve you and your family. Thanks for your trust in us. "
Profile photo of Diana Brumfield

Diana Brumfield

May 5, 2024

5  out of  5
rating by Diana Brumfield
"I’ve never meet a nicer staff than those that work at Tom Houlihan’s office. They are what keeps me coming back each year."
We responded:
"Diana, I can’t say that I’ve heard a nicer compliment of the ladies that work in my office. Monica, Stephanie and Amy truly care about our customers and strive to make each interaction remarkable. We are thankful you’ve made the decision to come back each year! We appreciate you! Call us anytime- for anything!"
Profile photo of Brian Booth

Brian Booth

May 2, 2024

5  out of  5
rating by Brian Booth
"Professional, courteous and helpful. In a time when customer service is lacking, this agency is a diamond in the rough."
We responded:
"Wow, Brian! This compliment is the reason we strive to do what we do, in the way we do it. I want each and every customer to feel the way you do. Thank you for recognizing my team and their efforts to be the best of the best. We appreciate you! "